Refund Policy

1. Policy Overview

All subscription and digital content purchases are generally final. Please review plan details carefully before purchase.

2. Subscription Access Issues

If access is not granted after successful payment, contact support with your transaction reference. We will verify and resolve account entitlement issues quickly.

3. Duplicate Charges

If you are charged multiple times for the same order due to a technical issue, verified duplicate charges will be corrected.

4. Failed Transactions

For failed or pending transactions, timelines depend on your payment provider or bank. Refund processing for such cases follows the provider rules.

5. Chargebacks and Disputes

If you raise a chargeback, we may provide order and access records to the payment gateway or issuing bank for verification.

6. Support Contact

For refund-related queries, submit details on Contact Us with your order ID, email, and payment proof.

Corporate information & contact details

Operating Entity
Company: Lumora Creatives

Website: https://creativeframestudios.com
Support: contactcreativeframestudios@gmail.com
Privacy & Data Officer: contactcreativeframestudios@gmail.com

Grievance Officer
Name: Rohan Verma
Email: contactcreativeframestudios@gmail.com
Phone: +91 70006 93362

Office Address
Building No./Flat No.: S-11, Unit No. 1171, 1172
Innov8 Solitaire Corporate Park
Road/Street: Solitaire Corporate Park
Nearby Landmark: Solitaire Corporate Park
Locality/Sub Locality: Solitaire Corporate Park
City/Town/Village: Mumbai
District: Mumbai Suburban
State: Maharashtra
PIN Code: 400093